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The intelligence of "where, what & when," is critical for energy ecosystem as a whole across all industries. Innovations in digitization, analytics, artificial intelligence, and automation are refining performance and enhancing productivity,opportunities for businesses, while reforming employment and the future of work. Collectively, these exponential disruptive technologies are game changers in technical capabilities that could have profound implications for business, for the economy, and for the society.


Indian Chamber of Commerce (ICC) has been working diligently in facilitating Energy business in India, in timely policy recommendations for the Industry, highlighting the issues, opportunities and achievements in the Sector and also in dissemination of information and knowledge pertaining to the sector. It is much apparent that the IOT based technologies are the 'Go to solutions' for the sector.

As a follow up action post the "AI and Analytics in Energy Management" conference and to sensitise the stakeholders of the industry, with the latest available technologies in AI and IOT based platforms for energy sector, ICC would be happy to organise a Business to BusinessWorkshop on Improved Customer Management with CRM tools on 27th August 2021 at 11am.

The objective of the business to business workshop, is to provide a platform for the participants from the energy sector to explore latest technology developments in Smart Metering Solutions and Customer Management using the CRM tools. Guest Speakers to address the forum are:


  • Mr Amitava Shome, Chief Advisor (Business Development), CESC Limited
  • Dr Arup Sinha, VP and Global Head, Utility Sector, Virtuoso Consulting and technology
  • Mr Mayur Agarwal, Head of delivery, Virtuoso Consulting and Technology


Invited participants: Representatives from Discoms, all Power Utilities, Power Producers, Transmission and Renewable Energy Companies, Technical Service providers, Energy Consultants, Cable and Power Equipment Companies of the Energy sector, mostly from utility business and ancillary industries.

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